Customer Testimonials
Took care of my issue. Done in a timely manner. Explained my issue and why it happened
Burtness got me in on short notice. In and out in no time like always.
Great sales, great service, financial paper work went very qick & smooth. Ill be a repeat customer,
The dealer has excellent service.They explain what they did to repair the system. After the service they wash the vehicle.
Got us right in for an oil change and gave us a loaner to do things while we waited! Very convenient!
Great people who care about your vehicle. Great place to service your car Great customer service
The lady who helped me in the service department was great. She kept me updated on what was going on with my vehicle.
Love doing business at Burtness! No hassle and smooth experience. Will be back for sure
They gave my car to me with a wire jammed into the fuse box and didn't clean the air intake which is still dusty. Should be red after oiling. Now have to spend ~$1,000 more dollars at a dealer in California to fix someone else's work. I could have moved my pick up back but the car had a band-aid put on. Dan was great and so was Cass but that fix should never have left a professional shop.
I had my car serviced. I had my car serviced and they informed me my tire treads were halfway worn and the back break pads would need to be changed within a visit or 2.
Took good care of me All were very helpful and kind. Their the best Would recommend taking your car to Burtness Chevrolet
Service only this time My truck was topped off and squeaky clean. It was great
Been doing business with you guys for quite a while.Have always been satisfied I love burtness.I just wish they sold more g.M c's
Good service, scheduled appt in timely manner. The waiting area is pleasant to sit in and wait for my vehicle to get serviced.
Very professional and friendly I will go to burtness if and when I need service on my cars
Everyone was extremely nice. Went out of his way to explain all questions I had about maintenance. We feel much better coming to your dealership than the previous place. Thanks
Always pleasant to Work with and never there too long Always a good experience with people there
First time coming there, good experience so far. Liked courteous staff, prompt efficient service. Satisfied
We have dealt with Burtness for many years. Always fantastic experience from service to sales.
They didn't tell me that a drain plug needed to be replaced and did it without notifying me.
No I brought my truck in describing the issues I was having. Rick took great length to listen to what I had to say. It made me feel comfortable that it will be addressed in a timely manner.
I was in an accident and my car was totaled. I needed a vehicle quickly. They found me exactly what I wanted and was able to get the financing approved. They worked very hard at getting the best deal possible. I would most definitely recommend this dealership. If you are shopping around for a nice vehicle.
Great diagnostic skills and great customer service They got us in for an appointment quick
Very professional, knowledgeable, respectful and helpful. Willing to help with finding the best answer to a question
I've always had a great experience buying vehicles from Burtness. Very friendly and courteous
as a buyer i have a long-term relationship. appreciate the prompt responses from the team members. your team asks the right questions
Everything was top notch, it was the best experience buying a car that I have had in a long time!
Always a wonderful experience dealing with all of the gang at Burtness! Old fashion “Service with a smile”!
All the burtness guys have done a great job for us. I would give the entire dealership 5 star rating.
Had a prolbem with oil leak 2nd time in there for that prolbem Fixed it I hope
Willing to figure out the oil leak in several visits and listened to my concerns
Honest and timely service. Very friendly. Very easy to work with. 4 more words.....There
Kerrie was super great to work with and made the entire process easy and smooth. She responded to my texts/questions promptly, and even after purchasing my car, she was still willing to answer further questions. Overall, great experience that eliminated all of the stress I had surrounding searching for a new vehicle.
Ann Ryan did a great job .easy to work with had me laugh ing.thank
Efficient, great communications and facility itself is excellent On time scheduling and service and all staff very professional
I love that they pick up my car from work and deliver it back to me. And that they wash my vehicle, too. That's GREAT service that no one else does anymore!
The dealership has always treated me good. That's why I keep coming back. Sales people are great and so is the service department.
They come and get my car, leave me a clean loaner, then deliver my vehicle back to me when it’s done. My concerns are always addressed, and they contact me before doing additional repairs.
Great to work with,very helpful, friendly. Would highly recommend, wouldn't go anywhere else. Highly appreciated
Everyone is very nice The sales and service people very knowledgeable Always help their customers
they are the most friendly and trustworthy people i have done business with never had a problem with anyone there
They are great to work with. The appointment didn't take very long. This dealership is a very nice place
Great Great manager and salesman and services etc. Great Great ?? okay friendly people and service and very helpful
I have purchased six vehicles from Burtness since 2003. Every experience has been good with no high pressure sales tactics. Very honest people.
Signed me in promptly kept me up-to-date with what was going on and did the job I needed done
Burtness service is the best in the area. All employees are professional and knowledgeable about the products and services offered.
James and Mike were both very helpful and knowledgeable about the vehicles and the entire buying experience.
Got all my concerns handled and got my service done right and now on time. Service with a smile.
Great customer service. Easy to work with Beau Beau found a vehicle for my daughter and the transaction was quick and smooth.
Took care of me in a timely fashion very personable and friendly service. Thank you very much.
The work done was good I just didn't like having them say I need this done to car. Always have had Chevy and never had these things done on our previous cars.
Great team great service for going on 7 years . Only use Burtness on truck work from the date I purchased it
Jared was wonderful to work with and spent a lot of time explaining things to me about my car!!
Courteous and quick The service tech was courteous and service performed quickly. The TV in the waiting area was a bit annoying to hear the same commercial looping around..
They have always been very helpful with all the vehicles I've purchased from them. Going all the way back to early nineties
excellent excellent sums up my experience a a a a a a a a a a
Easy to schedule my appointment. Service people answered questions I had about my car. Very knowledgeable and friendly.
Very friendly and helpful They got my car done in timely manner and Scott took time to show me a car.
Always pleasant, thorough and explain everything. I wouldn't go anywhere else. Best dealership in Wisconsin!
I've always had good service at Burtness Chevrolet from purchasing my vehicle to servicing my vehicle, very satisfied.
First impressions are great experience with this dealership with everything so far!! To be continued!!
Everyone is friendly. Appointments are always on time. It's a nice set up to pull in & not have to step out in the weather. There's a nice waiting room. They treat you like family. They even go out of the way for you even after hours.
Oil and tire rotation need to be faster. Get two guys on it or something. I usually get the tire alignment and maybe that adds to it but nothing is ever said about how much time that adds to it. I also see the tech drove the truck multiple times I'm sure that's normal but explain why.
Burtness Chevrolet is the only dealership that we purchase our cars from. Outstanding service and communication always. Highly recommend.
The whole crew made me feel comfortable with what they were doing even with the questions that I had
Had my car towed there on a Sunday. Monday morning James called me and I told him what happened. About 3:00 pm I called and asked what did they find out and another guy told me what they found and had to order the part, but it would have been nice if James would have called me on updates.
The lady at the desk was very nice, just went for oil change and tire rotation,took about 45 minutes
I have an awesome experience Everytime. Would highly recommend to anybody. Burtness is the best dealer!
Very welcoming and very helpful The manager helped me in using my GM points for paying my bill.
Communication was great, loaner car was a great perk, and I feel as though the time was taken to fix my vehicle the best way possible.
Friendly employees, from the phone answering to the service shop,, great friendly receptions all around. Clear feedback from service providers. I feel i can rely on good handing of my vehicle, and quality treatment from the repair and maintenance providers. I feel welcome to do communication with the Orfordville Burtness folks!
Great overall experience. All members were very professional. Would highly recommend this dealership to anyone.
Things were smooth and easy. Just waiting to hear back on a few things!! It over all very good experience!
Great dealership, nice people. I didn't expect to see oil on the inside of my windshield or panoramic roof
Overall experience was excellent James in the Service Department was very knowledgeable. Jared was very helpful with information on a new used truck. And it was appreciated that he was not a pushy salesman. Definitely will be in to purchase a vehicle and maintenance vehicle again.
They are very pleasant a nd do a great job. They gi above and beyond for you.
Fuzzy is my favorite and everyone is friendly and helpful
As always great service I always get great service there. I have been coming there for years.
Friendly, knowledgeable, experienced & fast True to their word ' We'll have it in and out as soon as possible'
Been with Burtness for 40 years. Still with them Honest. Prompt service. Care about our needs in vehicles
Excellent I appreciated the accessible bathroom in the lounge I loved the hook in the bathroom for my purse
Solved the problem, fit in oil change that was scheduled the following week Pleasant and informative
5 star customer service!!
Always friendly and willing to help however and as fast as possible With whatever problem or question you have
Timely. Please let customers test drive by themselves as all other dealerships do. Need more experience.
Service is always prompt and courteous. All my questions are treated with respect and the answers are thorough.
I was told they would roll the diagnosis into the price of the repair. They didn't do that. They gave me half off the diagnosis instead. Promises were made and not kept. They also recommended an alignment but didn't give me the alignment report with the other repairs recommended. Kinda shady.
Service was great. Everything was taken care of. Just thought it was a rip off to charge $100 for a half hour to find out why my check engine light was in when you had the code when you checked me in.
They really worked around my schedule to help me get my car in ?? Flexible and dependable
Chris Jason was great. James my service advisor didn't keep me in the loop. Promised to call with updates. Never did. I had to call in repeatedly. Nice guy but communication is key.
Clean building, great service
IT WAS AWESOME AS ALWAYS Treated with VIP TREATMENT It was great as always Cool
Burtness is great to work with! They are very accommodating to my work schedule to make sure my vehicle gets the service it needs! That is so appreciated!
Very courteous and work done in a timely manner. I was very pleased with how personalable they all were and explained service work very well.
Try to get vehicle in as soon as possible with loaner and take of the problem good to work with everyone friendly keep up the good work 👍
Dan in the service department listened to my issue, diagnosed it, and had it resolved.
Very friendly staff. Had other questions about another vehicle and they got the answers I needed. Will be back
I can not write enough about the service I get at Burtness! They always go above and beyond when I need them. They are simply the best!
Service department is awful, had new brakes installed and had nothing but issues with them
They are always pleasent and kind and helpful will always go there Burtness is the best